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「Arachne」 Khan, G.F., Moon, J., Swar, B., Zo, H., and Rho, J.J. (2012) “E-government service use intentions in Afghanistan: Technology adoption and the digital divide in a war-torn country, Information Development, Vol. 28, No. 4, pp. 281-299.
Lab: Arachne
Professor: Hangjung Zo
Title: E-government service use intentions in Afghanistan: Technology adoption and the digital divide in a war-torn country
Authors: Gohar Feroz Khan, Junghoon Moon, Bobby Swar, Hangjung Zo, Jae Jeung Rho
Journal: Information Development
Publish: 2012
Abstract:
In this article, we developed and tested an integrated model to predict intention to use e-government services by combining the concepts of technology adoption, the digital divide, and conflict literature through surveys of 360 citizens of Afghanistan. Using a partial least squares approach, we found that components of the access divide and the social divide have significant effects on intentions to use e-government services, and that the perceived intensity of civil conflict and perceived behavioral conflict moderate certain predictors of intention to use e-government services. Implications for e-government service adoption and delivery in digitally divided conflict zones in the contexts of research, policy and practice are also discussed.
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